Legal
Privacy Policy
This Privacy Policy explains how Volta Financial Group and its subsidiaries, Volta Financial Planning Inc. and Volta Insurance Services Inc. (together, “Volta Wealth,” “we,” “us,” or “our”), collect, use, disclose, and protect personal information. Volta Wealth is a trade name of Volta Financial Group. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
This policy applies to our website (voltawealth.ca), to the information you send us through it or by email, and, once services begin, to the clients we serve. Volta Wealth does not offer services to residents of Quebec.
Our current status. Volta Wealth opens to clients in early 2027. Until then, the personal information we collect is limited to what you choose to send us through the website or by email. The sections of this policy that describe client information apply once services begin.
1. Information we collect
When you contact us or register your interest
We collect the information you provide. Through our intake form, this includes your name, email address, phone number, city and province, a range for your investable assets, your employment status, your expected retirement timing, the services you are interested in, how you heard about us, and any message you include. If you book a call through our website, we collect your name and email address, what you would like to talk about, whether your business is incorporated and, if it is, an approximate range for its corporate surplus, how you heard about us, and any notes you add. If you email us, we collect what you send.
When a professional refers you
If your accountant, lawyer or another professional refers you to us, we receive your name, email address, phone number, province and any note they include, together with their confirmation that you have consented to the referral. We also collect the referring professional’s name, firm and contact details.
When you visit our website, our hosting provider records standard server logs, such as your IP address, browser type, the pages requested, and the date and time, to operate and secure the site.
As a client, once services begin
To prepare your financial plan and provide our services, we collect information you provide, which may include:
- identity information, such as your name, address, date of birth, and, where required by law, your Social Insurance Number;
- financial information, such as your income, assets, liabilities, tax position, and existing insurance and investment holdings;
- your goals, time horizons, and tolerance for risk;
- information about family members or beneficiaries that you provide where it is needed for your plan; and
- health information, only where needed to apply for insurance you request, and only with your express consent.
Careers
If you apply to work with us, we collect the information in your application and use it only to assess your candidacy.
2. How we use your information
- to respond to your inquiry and, if you registered interest, to contact you as onboarding begins;
- to prepare, maintain, and review your financial plan and the recommendations that follow from it;
- to arrange insurance and securities services through the carriers and registered dealer involved;
- to meet our legal and regulatory obligations, including anti-money-laundering and record-keeping requirements;
- with your consent, to send you updates and commentary, in accordance with Canada’s Anti-Spam Legislation (you can unsubscribe at any time); and
- to operate and secure our website.
We do not use personal information for purposes beyond those identified to you without your consent, unless the law permits or requires it.
3. Consent
We collect, use, and disclose personal information with your consent. Our intake form asks for your express consent before you submit it, and we use what you provide to contact you about Volta Wealth’s services. For sensitive information, such as financial and health information, we obtain your express consent, normally in writing when you become a client.
You may withdraw your consent at any time, subject to legal or contractual restrictions. If withdrawing consent would affect our ability to serve you, we will explain how.
4. When we share information
We do not sell or rent personal information. We share it only as follows:
- Service providers that act on our behalf, such as our website host (GoDaddy); our intake form, which runs on Vercel and is protected from spam by Cloudflare Turnstile; Resend, which delivers our notification emails; Cal.com, which manages appointment booking; our email provider (Microsoft 365); and our financial planning and client management software, which is hosted in Canada. We share only what each needs, and expect each to protect it.
- Our registered dealer. Securities services are provided through a registered dealer, which collects information from you directly as securities regulation requires and handles it under its own privacy policy.
- Insurance carriers and our managing general agency, when you apply for insurance, with your consent.
- Your other professionals, such as your accountant or lawyer, only with your authorization.
- A professional who referred you, only to confirm that your referral was received, whether a first meeting took place, and whether you chose to proceed, and only if you consented to those confirmations.
- As required or permitted by law, for example in response to a regulator’s request or a court order.
- Business transactions. If all or part of our business is sold or reorganized, personal information may be transferred to the successor under confidentiality obligations, and used only for the purposes described here.
5. Where your information is stored
Our financial planning and client management systems are hosted in Canada. Some of our other service providers, including our website and intake-form hosts, our spam-protection, email-delivery, and appointment-booking services, and our email provider, may store or process information outside Canada, including in the United States. Information held outside Canada is subject to the laws of that jurisdiction and may be accessible to its authorities.
6. How we protect your information
We use physical, organizational, and technological safeguards appropriate to the sensitivity of the information. Access is limited to people who need it to perform their duties, our website uses encrypted (HTTPS) connections, and we work only with established service providers. No system is perfectly secure. If a breach creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.
7. How long we keep it
We keep personal information only as long as it is needed for the purposes identified, or as long as the law requires. Interest registrations are kept until you ask us to remove them or they are no longer needed. Client records are kept for the periods required by applicable regulations, then securely destroyed or anonymized.
8. Our website
This website does not use analytics or advertising cookies. Its fonts are served by Google Fonts, so your browser connects to Google’s servers, which receive your IP address. If we introduce analytics or cookies, we will update this policy before doing so.
9. Your rights
You may ask to see the personal information we hold about you, and ask us to correct it. We will respond within 30 days, as the law requires, and will need to verify your identity first. You may also withdraw consent, as described above, and ask to be removed from any mailing list at any time.
10. Contact and complaints
Our Privacy Officer is accountable for our compliance with this policy. For questions, requests, or concerns, contact:
Privacy Officer
Volta Financial Group
info@voltawealth.ca
Volta Wealth operates as a virtual practice. A business address will be published here when services begin.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, where applicable, the privacy commissioner in your province.
11. Changes to this policy
We may update this policy as our services and obligations change. The current version will always be posted here, with the date it was last updated. If we make a material change, we will notify clients directly.